Secure Ordering

Delivery Information

Our Delivery Area

We currently only deliver to addresses in England, Wales and Scotland (some post codes in the Highlands and Islands will incur additional delivery charges if we need to send your order via courier). All deliveries must be signed for (except for items which are sent by post and are small enough to fit through your letterbox). Please ensure you keep the receipt that is enclosed with your order.

Delivery Charges & Times

Delivery is FREE on all orders £30.00 and over. Any order less than £30.00 will incur a fixed delivery charge of £3.49.

Oversize, overweight or particularly delicate items, such as fluorescent tubes, have a fixed delivery charge of £7.99 to cover the additional costs of delivery. These items will be clearly marked on their individual product page.

Items that are in stock are normally dispatched within 1 working day and will typically arrive within 3 days of dispatch.

Item Availability

The availability of a product is shown on each product page.

In Stock: Items that are shown as “in stock” will usually be dispatched within 1 working day. We use Royal Mail and couriers to make our deliveries.

Deliveries by courier will take place Monday – Friday usually between 7am and 5.30pm. All courier deliveries must be signed for. If no one is home to sign for the package then the courier will leave a card for you to contact them and arrange a redelivery or collection.

IMPORTANT: We will do everything we can to meet the delivery times quoted in this section. However due to circumstances beyond our control delivery times may be affected and therefore cannot be guaranteed. If we become aware of any unexpected delay with your order we will inform you at the earliest opportunity.

Tracking Your Order

You can track the status of your order in the My Account section of the website or by clicking on the link contained in your confirmation email. Depending on the method of delivery for your order you may be provided with a tracking number which will allow you to track the location of your package.

Damaged or Incorrect Orders

We try very hard to ensure you receive your order in excellent condition. If any of the items you have ordered are damaged or incorrect please contact us on 02381 680089 or by using the form on the contact us page.